Privacy Policy

This is a register and privacy statement in accordance with the EU General Data Protection Regulation (GDPR) and the Data Protection Act.

Updated 19.10.2026

1. Controller and processor of personal data

RTPro Oy, hereinafter referred to as the "Company", operates

as a data controller regarding their own customer, order, billing and contact information as well as website visitor information,
as a personal data processor On behalf of the client companies of the Route-Tracker service, when the Company processes vehicle location data and driving log data. In this case, the client company is the data controller, and the Company processes the data only in accordance with the client company's instructions and agreement. If you are an employee or driver of a client company, please contact your employer in the first instance regarding your data.

2. Contact information

RTPro Ltd.
Business ID 2456300-0
Ahlmaninkatu 2E
40100 Jyvaskyla
customerservice ( at ) customerservice.com

The company has not appointed a data protection officer. For data protection matters, you can contact the customer service address or postal address above.

3. What personal data do we process?

The personal data we process may consist of the following:

Contact information: name, street address, postal code, city, country, telephone number and email address
Order, contract and billing information
Vehicle location information and driving log information during use of the service
Website usage data (cookies and similar technologies, see section 8)

Online payments are processed by an external payment service viva.com. Your bank account and payment card information is not stored in the Company's systems.

You generally provide your personal information yourself when you create an online account, make purchases, accept a contract, or contact the Company's support or sales. Website usage information is automatically collected when you use the site.

4. Purposes and legal bases of processing

Fulfillment of the contract: order processing, service delivery, customer support and invoicing.
Legal obligation: accounting and other legal obligations.
Legitimate interest: customer relationship management, information security and service development.
Consent: non-essential cookies and marketing. You can withdraw your consent at any time.

5. Retention period of personal data

The Company will retain personal data for at least the current calendar year and for five (5) full calendar years thereafter, unless the client company requests deletion of the data earlier. After this period, the data will be deleted or anonymized, unless longer retention is required by law.

6. Disclosures and recipients of personal data

The Company may provide personal data to third parties in accordance with applicable laws, for example at the request of an authority (police, tax authority). Personal data is also processed on behalf of the Company by service providers such as viva.com (payments), Google (advertising tracking and reCAPTCHA form protection), Cookiebot (cookie consents), Trustmary (customer reviews) and Sanoma (marketing).

Some service providers may process data outside the EU and EEA. In such cases, the basis for transfers will be standard clauses approved by the EU Commission or another transfer basis in accordance with the GDPR.

7. Vehicle location information and driving logs

In the Route-Tracker service, the location data and driving log data of vehicles are part of the client company's register. The company processes them on behalf of the client company as a processor. When the service is ordered as a personal driving log for business and private use, the driver can mark the drives they select as private using the work drive button in the car. Private drives are saved, but they are only visible with the driver's personal ID. Drivers can primarily request their data from their employer.

8. Cookies

The company uses cookies and similar technologies to ensure the operation of the site, track visitor numbers and for marketing purposes. If you do not want us to record your visit, you can disable cookies in your browser or change your consent in the cookie notice. Removing cookies may limit the use of our site and services.

What are cookies?

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. The next time you visit, the website can access the information in the file and recognize your device.

Why does the Company use cookies?

Cookies ensure that the website works properly. For example, you do not have to enter the same information again when you visit the website again. The cookies we use do not put your computer or mobile device at risk.

What cookies and services does the Company use?

Cookiebot: cookie consent management.
Google (Google Ads, reCAPTCHA): advertising conversion tracking and form abuse prevention.
Matomo: visitor analytics, which helps us see how the site is used and how we can improve it.
Trustmary: displaying customer reviews on the site.
Message: marketing targeting and monitoring.

Tracking cookies are either session cookies, which allow us to see the pages you have viewed during your visit, or persistent cookies, which allow us to recognize your device on a new visit.

9. Your rights

The right to obtain your personal data held by the Company and confirmation as to whether your personal data is being processed.
The right to request correction of your inaccurate information.
The right to request the deletion of data when it is no longer needed for the purpose for which it was collected.
The right to request restriction of processing and the right to object to processing if your data is processed for direct marketing purposes.
The right to transfer the information you have provided to another controller.
The right to withdraw your consent at any time.
Right to lodge a complaint with a supervisory authority: Office of the Data Protection Commissioner.

If you wish to exercise any of your rights, please contact the address specified in Section 2. The Company will respond to your request within one month. The opinion is free of charge. The Company may charge a reasonable fee only if the request is manifestly unfounded or unreasonable. The Company does not make decisions based solely on automated processing that would have legal effects on you.

For more information about the General Data Protection Regulation, please visit From the EU GDPR website.

10. Protection of personal data

The Company protects your personal data by implementing appropriate technical and organizational measures to ensure that the level of protection is appropriate to the risk. The Company also provides its personnel with data protection training and training on the basic principles of processing protected data. The Company restricts access to data on a need-to-know basis.

11. Changes

The Company is constantly developing its website and the products and services it offers, and this statement will be updated in accordance with these developments and the requirements of the law and regulations. We recommend that you review the privacy statement regularly. The Company will make every effort to notify you of significant changes, but reserves the right to make changes without notice.